When will my order ship?
Where do you ship?
Do you ship in the summer?
Will I pay more for cold packs in the summer?
No, we do not need to include cold packs and there will be no “warm weather” upcharge. We recommend you allow your caramel to rest in a cool environment for a few hours during warm weather delivery times.
How should I store my caramels?
We recommend you store your caramels in a cool environment. Caramels do not need to be refrigerated, although doing so will extend the life of your caramel for several months. We don’t think it will last that long though😉
Your caramel sauce can be refrigerated after opening and we recommend that you do so if you wish to enjoy past a few days of opening.
What is the shelf life of your caramels?
Our caramels are best when enjoyed within 4 months. Each package is marked with a best by date. Eating your caramel past this date is not harmful, but it will lose some of its quality and freshness. You can extend the life of your caramels by refrigerating for a few months or placing in the freezer for up to a year.
How many pieces are in a pound?
What are the ingredients in your caramel?
Do you have a dairy-free caramel?
We do not at this time. We are currently developing a vegan caramel recipe, and will release when we feel we have perfected it.
Do you have a sugar-free caramel?
Are your caramels gluten-free?
There is a clear liquid at the bottom of my caramel sauce. Is that ok?
What is your return policy?
Unfortunately, we cannot accept any returns of our product. However, if for whatever reason your order arrives damaged or defective, we will gladly replace the damaged items at our expense. Customer satisfaction is of utmost importance to us. If you have any questions or concerns regarding your order, please let us know at firstname.lastname@example.org or (321) 704-9253